Pay After Delivery – Kenya

Last updated: July 2026

Welcome to Pay After Delivery. These Terms & Conditions govern your use of our website and services. By accessing our website or placing an order, you agree to comply with and be bound by the terms outlined below.

1. About Pay After Delivery

Pay After Delivery is an online shopping platform operating in Kenya, offering customers the convenience of paying for products upon delivery, subject to advance payment of the delivery fee.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement
• All information you provide is accurate and complete

We reserve the right to decline or cancel orders where false or misleading information is provided.

3. Orders & Confirmation

• All orders placed through our website are subject to confirmation.
• Our team will contact you using the provided contact details to confirm your order.
• Orders that cannot be confirmed may be cancelled.

4. Payment Terms (Pay On Delivery)

Our payment structure is as follows:

• You pay the delivery fee in advance, after your order is confirmed.
• The remaining product balance is paid upon delivery, after you have inspected the item.
• Orders are only dispatched after the delivery fee payment is confirmed.
• Failure to complete payment upon delivery may result in restriction from future Pay After Delivery orders.

5. Delivery Fees

• Large and bulky items — such as trampolines, frame swimming pools, and large inflatables — require special courier handling. Their delivery fee is quoted and agreed with you during order confirmation, before dispatch.
• The delivery fee is separate from the product price shown on the website. There are no other hidden charges.
• Delivery fees must be paid before dispatch.
• Once an order has been dispatched, the delivery fee is not refundable where the delivery fails for reasons attributable to the customer. Where the failure is attributable to us — including dispatch of an incorrect item, loss of the parcel in transit, or a location we are unable to service — the delivery fee is refunded in full.

6. Shipping & Delivery

We deliver across Kenya, with delivery timelines based on location and the time your order is confirmed.

Nairobi

• Orders confirmed before 6:00 PM: same-day delivery where possible
• Orders confirmed after 6:00 PM: delivered the next business day

Outside Nairobi

• Countrywide deliveries are typically completed within 24–48 hours
• Remote areas may require additional time depending on courier availability

Delivery timelines are estimates and may be affected by factors beyond our control, including logistics, weather, or public holidays. Full details are set out in our Shipping Policy, which forms part of these Terms & Conditions.

7. Inspection Upon Delivery

• You are encouraged to inspect your item upon delivery, before completing payment.
• Accepting and paying for an item on delivery does not waive your right to return it. Your 30-day return window begins on the day of delivery, whether or not you inspected the item at the door.

8. Refusal, Missed, or Failed Deliveries

If you refuse delivery after dispatch, are unavailable during delivery attempts, or provide incorrect delivery details, the delivery fee is not refunded and re-delivery may require a new fee.

This does not apply where you refuse an item because it is visibly damaged, incorrect, or not as described. In those cases the delivery fee is refunded in full.

9. Returns & Refunds

You may return any item within 30 days of delivery, for any reason, provided it is unused and in its original packaging. Change of mind is accepted and no restocking fee is charged.

For change-of-mind returns you cover the cost of returning the item, and the original delivery fee is not refunded. Where an item is damaged, defective, or incorrect, we cover the return cost and refund the delivery fee as well.

Returns, refunds, and exchanges are governed in full by our Refund and Returns Policy, which forms part of these Terms & Conditions.

10. Product Information

• We strive to ensure product descriptions and images are accurate.
• Minor variations in colour, packaging, or appearance may occur and do not qualify as defects. You may still return such items under our 30-day return policy.

11. User Responsibilities

By using this website, you agree to:

• Provide accurate contact and delivery details
• Be available for order confirmation and delivery
• Use the website lawfully and responsibly

12. Limitation of Liability

Pay After Delivery shall not be liable for:

• Delays caused by courier services or external factors
• Losses arising from incorrect information provided by the customer
• Indirect or consequential damages resulting from use of our services

Nothing in these Terms limits any right you have under the Consumer Protection Act, 2012 or other applicable Kenyan law.

13. Intellectual Property

All website content, including text, images, and logos, is the property of Pay After Delivery and may not be copied or used without written permission.

14. Privacy & Data Protection

Customer data is handled in accordance with our Privacy Policy, which outlines how personal information is collected, used, and protected.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Kenya.

16. Changes To These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.

17. Contact Information

Pay After Delivery Kenya
Phone: +254 704 463847
Email: info@payafterdelivery.co.ke