Last Updated: May 2026

At Pay After Delivery Kenya, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you place an order or interact with our platform, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Delivery address and location
  • Order details and preferences
  • Payment confirmation details (delivery fee only)
  • Communication records through calls, WhatsApp, SMS, or email
  • Website usage data through cookies and analytics tools

We only collect information necessary to process orders, improve our services, and provide customer support.

2. How We Use Your Information

Your information may be used for the following purposes:

  • Processing and confirming orders
  • Coordinating deliveries
  • Communicating order updates and delivery timelines
  • Verifying payments and preventing fraud
  • Providing customer support
  • Improving website functionality and customer experience
  • Sending important service-related notifications

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Delivery & Courier Information

To successfully deliver your order, we may share limited information with our delivery and courier partners, including:

  • Your name
  • Phone number
  • Delivery address/location

Delivery Timelines

  • Nairobi orders placed before 6:00 PM may qualify for same-day delivery
  • Orders placed after 6:00 PM or outside Nairobi are typically delivered within 48 hours countrywide

All courier partners are required to use your information strictly for delivery purposes only.

4. Payment Information

Our payment structure is designed to provide convenience and trust to our customers.

  • Customers pay a delivery fee in advance after order confirmation
  • The remaining product balance is paid upon delivery

For security purposes:

  • We do not store sensitive payment information
  • We never request or store card PINs, M-Pesa PINs, or banking passwords

5. Data Protection & Security

We implement reasonable technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Loss or misuse
  • Data alteration
  • Unauthorized disclosure

Although no online system is completely secure, we continuously improve our security practices to safeguard customer data.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Understand visitor behavior and analytics
  • Personalize user experience
  • Enhance website functionality

You may disable cookies through your browser settings if you prefer.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where legally applicable
  • Withdraw consent for certain communications

To make any privacy-related request, please contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete and manage orders
  • Comply with legal and operational obligations
  • Resolve disputes
  • Maintain transaction records where required

9. Returns & Order Issues

We aim to ensure customer satisfaction with every order.

Return Process Instructions

If you receive:

  • A damaged product
  • An incorrect item
  • A defective product

Please contact our support team within 24 hours of delivery with:

  • Your order details
  • Photos/videos of the issue (where applicable)

After verification, we will guide you through the replacement or return process depending on the situation.

Returned products must be:

  • In their original condition
  • Accompanied by proof of purchase
  • Returned within the approved return timeline

Some items may not qualify for returns due to hygiene, customization, or usage conditions.

10. Customer Support

Our customer support team is available to assist you with:

  • Order tracking
  • Delivery inquiries
  • Returns and replacements
  • Payment verification
  • General customer assistance

Support Contact Details

11. Third-Party Links

Our website may contain links to external or third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page together with the updated revision date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Pay After Delivery Kenya

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.