Pay After Delivery – Kenya

Last updated: July 2026

At Pay After Delivery, we offer flexible and transparent payment options designed to give customers confidence and convenience when shopping online.

1. How Pay After Delivery Works

1. You place an order on our website.
2. Our team calls you to confirm the order and your delivery fee.
3. You pay the delivery fee in advance.
4. We dispatch your order.
5. You inspect the product at your doorstep.
6. You pay the remaining product balance on delivery, once you are satisfied.

This lets you see and check your product before paying for it in full.

2. What You Pay Up Front

The only amount paid before delivery is the delivery fee:

• This fee covers courier and logistics costs, and is what allows us to dispatch your order.
• Large and bulky items — trampolines, frame swimming pools, large inflatables — are quoted separately during order confirmation. You will never be charged a fee you have not agreed to.
• Orders are only dispatched once the delivery fee has been confirmed.

3. Payment Methods

Both the advance delivery fee and the balance on delivery may be paid using:

• Mobile money (M-Pesa)
• Cash on delivery, for the balance
• Other approved payment methods communicated during order confirmation

4. When The Delivery Fee Is Refunded

You get the delivery fee back if:

• We cannot service your location
• We dispatched the wrong item
• The item arrives damaged, defective, or not as described
• The courier loses the parcel
• You cancel before we have booked the courier

The delivery fee is not refunded if the delivery fails for reasons on your side — you were unreachable, the address was wrong, or you refused a correctly supplied item — because the courier service has already been used.

5. Returns And Refunds

You have 30 days from delivery to return any item, for any reason, provided it is unused and in its original packaging. No restocking fee is charged. Refunds are processed within 5–7 business days of us receiving and checking the item, and are issued to the payment method you originally used.

Full details are in our Refund and Returns Policy.

6. Failed or Incomplete Payments

• Failure to pay the delivery fee may result in order cancellation.
• Failure to complete payment upon delivery may lead to refusal of future Pay After Delivery orders.

7. Pricing Transparency

• All product prices are clearly displayed on our website in Kenyan Shillings.
• The delivery fee is charged separately and is stated above.
• There are no hidden charges. The total you pay is the product price plus the delivery fee.

8. Fraud Prevention

To protect both customers and the business, orders may be verified before confirmation, and we reserve the right to cancel suspicious or unverifiable orders. Where such an order is cancelled, any delivery fee paid is refunded in full.

9. Contact & Support

Pay After Delivery Kenya
Phone: +254 704 463847
Email: info@payafterdelivery.co.ke

10. Policy Updates

This Payment Methods policy may be updated from time to time. Any changes will be reflected on this page with an updated date.