Last Updated: July 2026

At Pay After Delivery Kenya, we are committed to providing fast, reliable, and transparent delivery services across Kenya. This Shipping Policy explains how orders are processed, delivered, tracked, and handled after purchase.

By placing an order with us, you agree to the terms outlined below.

1. Delivery Fees

Our delivery fees are flat and fixed. You know what you will pay before you order.

Large and bulky items. Products such as trampolines, frame swimming pools, and large inflatables require special courier handling and are not covered by the flat rate above. For these items, the delivery fee is calculated and confirmed with you during order confirmation, before dispatch. You will never be charged a delivery fee you have not agreed to.

The delivery fee is separate from the product price shown on the website. There are no other hidden charges.

2. How Pay After Delivery Works

Our service is designed to let you see and check your product before you pay for it.

1. You place an order on our website
2. Our team calls you to confirm your order details and your delivery fee
3. You pay the delivery fee in advance (KShs 300 within Nairobi, KShs 500 outside Nairobi). This is what we use to book the courier
4. We dispatch your order
5. You inspect the product at your doorstep
6. You pay the remaining product balance only after you are satisfied

Please note: the delivery fee is paid before dispatch. The product price itself is paid on delivery, after inspection. Orders are only dispatched once the delivery fee has been confirmed.

3. Order Processing

Once your order is placed:

• Our team will contact you to confirm the order details
• The delivery fee is paid before dispatch
• Orders are processed during business hours only
• Processing begins after successful order confirmation

Orders may experience slight delays during:

• Public holidays
• High-demand periods
• Unexpected courier or weather disruptions

4. Delivery Coverage

We currently deliver across:

• Nairobi County
• Major towns and cities across Kenya
• Selected remote areas through courier partners

If your location is not serviceable, our support team will notify you before dispatch, and any delivery fee you have already paid will be refunded to you in full.

5. Delivery Timelines

Nairobi

• Orders confirmed before 6:00 PM: same-day delivery where possible
• Orders confirmed after 6:00 PM: delivered the next business day

Outside Nairobi

• Countrywide deliveries are typically completed within 24–48 hours
• Remote areas may require additional delivery time depending on courier availability

Delivery timelines are estimates and may vary due to:

• Traffic conditions
• Weather conditions
• Courier operational delays
• Incomplete customer information

6. Order Tracking & Communication

Customers may receive updates through:

• Phone calls
• SMS
• WhatsApp
• Email notifications

Our support team may contact customers to confirm delivery locations, coordinate delivery timing, and resolve delivery challenges. Please ensure your phone number and address details are accurate when placing an order.

7. Delivery Inspection

You are encouraged to inspect your product on delivery, before completing the final payment. If you notice any issue at that moment, tell the delivery agent and contact our support team immediately.

Inspecting on delivery does not affect your right to return the item later. Our 30-day Refund and Returns Policy applies from the day your order is delivered.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery so we can resolve it quickly.

You may be asked to provide:

• Order details
• Photos or videos of the issue
• Proof of purchase

After verification, we will arrange a replacement, exchange, or refund at no extra delivery cost to you. Reporting within 48 hours simply lets us act faster — damaged, defective, and incorrect items remain covered for the full 30-day return window described in our Refund and Returns Policy.

9. Failed Deliveries

A delivery may be considered failed if:

• The customer is unreachable
• Incorrect address details were provided
• The customer refuses delivery after confirmation
• Delivery cannot be completed due to security or access limitations

Where a delivery fails for one of the reasons above, the delivery fee already paid is not refunded, because the courier booking has already been used. Re-delivery may require a new delivery fee.

If the delivery fails because of an error on our side — for example we dispatched the wrong item, the courier lost the parcel, or we could not service your location — your delivery fee is refunded in full.

10. Shipping Restrictions

Certain products may have shipping limitations based on location accessibility, product fragility, courier regulations, or weight and size restrictions. Where restrictions apply, we will inform you before dispatch.

11. Customer Support

For shipping inquiries, order updates, or delivery assistance, contact us:

Pay After Delivery Kenya
Phone: +254 704 463847
Email: info@payafterdelivery.co.ke

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time to reflect operational or legal changes. Updated versions will always be posted on this page with the latest revision date.

By placing an order with Pay After Delivery Kenya, you acknowledge and agree to this Shipping Policy.