FAQ
Pay After Delivery is a shopping option that lets you check your product before paying for it in full. You pay only the delivery fee up front — KShs 300 within Nairobi, KShs 500 outside Nairobi — and pay the product price on delivery, after you have inspected the item.
The process is simple:
- Place your order on our website
- We call you to confirm the order and your delivery fee
- You pay the delivery fee (KShs 300 in Nairobi, KShs 500 outside Nairobi)
- We dispatch your order
- You inspect the product at your doorstep
- You pay the remaining product balance
Yes. The delivery fee is paid in advance once your order is confirmed — KShs 300 within Nairobi or KShs 500 anywhere else in Kenya. This covers courier and logistics costs and is what allows us to dispatch your order.
Large and bulky items such as trampolines and frame swimming pools are quoted separately before dispatch. The product price itself is always paid on delivery.
Within Nairobi: orders confirmed before 6:00 PM are delivered the same day where possible. Orders confirmed after 6:00 PM arrive the next business day.
Outside Nairobi: deliveries are typically completed within 24–48 hours. Remote areas may take a little longer depending on courier availability.
Delivery timelines are estimates and may vary due to traffic, weather, or courier delays.
All deliveries are handled by our trusted courier partner, Speedaf Courier Services.
We deliver across Kenya — Nairobi County, major towns and cities, and selected remote areas through our courier partners.
If we cannot service your location, we will tell you before dispatch and refund any delivery fee you have already paid.
Yes. You are encouraged to inspect your product at the door before completing the final payment. If something is wrong, tell the delivery agent and contact us straight away.
Inspecting on delivery does not affect your right to return the item later — you still have 30 days.
We accept M-Pesa for the advance delivery fee, and M-Pesa or cash for the balance on delivery. Any other approved options will be shared with you during order confirmation.
If you refuse a correctly supplied order after it has been dispatched, the item goes back to us through the courier and the advance delivery fee is not refunded, as the courier service has already been used. Re-delivery requires a new delivery fee.
If you refuse the item because it is damaged, incorrect, or not as described, your delivery fee is refunded in full.
Yes. You can cancel any time before your order is dispatched. If we have not yet booked the courier, your delivery fee is refunded in full. Once the courier booking is made, the delivery fee is no longer refundable.
After dispatch an order cannot be cancelled, but you do not have to accept it — and you can still return it within 30 days.
Yes — you have 30 days from delivery to return any item, for any reason, as long as it is unused and in its original packaging. No restocking fee is charged.
For change-of-mind returns you cover the cost of sending the item back, and the original delivery fee is not refunded. If the item is damaged, defective, or incorrect, we cover the return cost and refund the delivery fee too. Refunds are processed within 5–7 business days.
See our Refund and Returns Policy for full details.