Last Updated: May 2026

At Pay After Delivery Kenya, we are committed to providing fast, reliable, and transparent delivery services across Kenya. This Shipping Policy explains how orders are processed, delivered, tracked, and handled after purchase.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order is placed:

  • Our team will contact you to confirm the order details
  • A delivery fee payment may be required before dispatch
  • Orders are processed during business hours only
  • Processing begins after successful order confirmation

Orders may experience slight delays during:

  • Public holidays
  • High-demand periods
  • Unexpected courier or weather disruptions

2. Delivery Coverage

We currently deliver across:

  • Nairobi County
  • Major towns and cities across Kenya
  • Selected remote areas through courier partners

If your location is not serviceable, our support team will notify you before dispatch.

3. Delivery Timelines

Nairobi Deliveries

  • Orders placed before 6:00 PM may qualify for same-day delivery
  • Orders placed after 6:00 PM are typically delivered the next business day

Outside Nairobi

  • Countrywide deliveries are typically completed within 24–48 hours
  • Remote areas may require additional delivery time depending on courier availability

Delivery timelines are estimates and may vary due to:

  • Traffic conditions
  • Weather conditions
  • Courier operational delays
  • Incomplete customer information

4. Shipping Fees

Shipping charges vary depending on:

  • Delivery location
  • Product size and weight
  • Courier rates
  • Urgency of delivery

The exact delivery fee will be communicated during order confirmation before dispatch.

5. Pay After Delivery Model

Our service is designed to offer customers confidence and convenience.

Payment Structure

  • Customers first pay the agreed delivery fee after order confirmation
  • The remaining product balance is paid upon successful delivery

This allows customers to verify the product before completing full payment.

6. Order Tracking & Communication

Customers may receive updates through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email notifications

Our support team may contact customers to:

  • Confirm delivery locations
  • Coordinate delivery timing
  • Resolve delivery challenges

Please ensure your phone number and address details are accurate when placing an order.

7. Failed Deliveries

A delivery may be considered failed if:

  • The customer is unreachable
  • Incorrect address details were provided
  • The customer refuses delivery after confirmation
  • Delivery cannot be completed due to security or access limitations

In such cases:

  • Additional delivery charges may apply for re-delivery
  • Refunds of delivery fees may not be guaranteed once dispatch has occurred

8. Damaged, Missing, or Incorrect Orders

If your order arrives:

  • Damaged
  • Incomplete
  • Incorrect

Please contact our support team within 24 hours of delivery.

Customers may be asked to provide:

  • Order details
  • Photos/videos of the issue
  • Proof of purchase

After verification, we will guide you through replacement, exchange, or resolution procedures.

9. Delivery Inspection

Customers are encouraged to inspect products upon delivery before completing the final payment.

If you notice any issue during delivery, notify the delivery agent and contact our support team immediately.

10. Shipping Restrictions

Certain products may have shipping limitations based on:

  • Location accessibility
  • Product fragility
  • Courier regulations
  • Weight or size restrictions

Where restrictions apply, customers will be informed before dispatch.

11. Customer Support

For shipping inquiries, order updates, or delivery assistance, contact us:

Pay After Delivery Kenya

Our customer support team is available to assist you with all shipping-related concerns.

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time to reflect operational or legal changes.

Updated versions will always be posted on this page with the latest revision date.

By placing an order with Pay After Delivery Kenya, you acknowledge and agree to this Shipping Policy.